Privacy Policy

Last Updated: October 25, 2025

Riverside Motel (“Riverside Motel”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, and disclose data, including information collected through our booking and payment features. This Policy applies to your use of Riverside Motel’s website located at www.riversidemotelny.com and all associated services (collectively, the “Services”).

Riverside Motel operates in Fultonville, New York and is subject to the laws of the United States. By using our Services, you consent to the collection, storage, processing, and transfer of your data as described in this Policy.

1. DEFINITIONS

a. Guest: An individual who makes a booking, inquiry, or visits Riverside Motel’s website.

b. Personal Data: Any information relating to an identified or identifiable individual.

c. Non-Personal Data: Information that cannot identify a specific individual.

d. You: A visitor, guest, or other individual using our Services.

2. INFORMATION WE COLLECT ABOUT YOU

We collect two types of data: Personal Data and Non-Personal Data.

a. Personal Data. We may collect the following Personal Data:

i. Identification and Contact Details: name, address, email, phone number, and booking details;

ii. Payment Information: credit/debit card details, billing information, and payment confirmations;

iii. Account Information: account credentials and preferences if you create an online booking account;

iv. Technical Data: IP address, browser type, operating system, and device information;

v. Communication Data: messages or inquiries sent via contact forms or booking requests.

You may decline to provide Personal Data, but this may limit your ability to use certain Services (for example, making or confirming a booking).

b. Non-Personal Data. We may collect:

i. Browser and Device Data such as IP address, device type, browser type, session times, and screen resolution;

ii. Cookies and Tracking Technologies data for site performance and analytics;

iii. Aggregated Information used to analyze trends and improve our Services.

3. HOW WE USE YOUR INFORMATION

a. Personal Data. We may use your Personal Data to:

i. Process reservations, confirm bookings, and manage check-ins/check-outs;

ii. Process secure online payments and issue receipts;

iii. Communicate with you about bookings, inquiries, and customer support;

iv. Improve and personalize our Services and website experience;

v. Ensure security, prevent fraud, and enforce our policies;

vi. Send marketing or promotional materials where you have consented to receive them.

b. Non-Personal Data. We may use Non-Personal Data for any purpose, including:

i. Measuring traffic and usage patterns;

ii. Analyzing demographics and trends;

iii. Improving and modifying our Services; and

iv. Promotional and marketing analysis.

4. HOW WE MAY DISCLOSE YOUR INFORMATION

a. Personal Data. We may disclose your Personal Data to:

i. Service Providers who assist with reservations, payments, website hosting, email delivery, analytics, and customer service;

ii. Secure payment gateways or financial institutions for processing payments;

iii. Law enforcement or legal authorities as required by law;

iv. Parties involved in a business transfer such as a sale or merger;

v. Third parties with your consent.

We do not sell, rent, or lease your Personal Data.

b. Non-Personal Data. We may share aggregated, non-identifiable data for statistical purposes.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to improve your browsing experience and remember booking preferences. You can disable cookies in your browser settings, though some features (such as online booking or saved payment preferences) may not function correctly.

6. EMBEDDED CONTENT AND THIRD-PARTY LINKS

Our site may include embedded content (e.g., Google Maps, videos, or booking widgets) and links to third-party sites. These third parties may collect data and use cookies independently of our control. We are not responsible for third-party privacy practices.

7. DATA RETENTION

We retain Personal Data only as long as necessary to fulfill the purposes described in this Policy or as required by law. Booking and payment records are retained as required for accounting and regulatory compliance. Comments and review metadata may be retained until deletion is requested.

8. DATA SECURITY

We implement reasonable administrative and technical measures to protect your information, including SSL encryption for booking and payment forms. However, no system is completely secure. You are responsible for protecting your account credentials where applicable.

9. CHILDREN’S PRIVACY

Our Services are not intended for children under 13. We do not knowingly collect or maintain information from children under 13. If you believe a child has provided us Personal Data, contact us to have the information removed.

10. YOUR RIGHTS

You may request access to, correction, or deletion of your Personal Data. To make such requests, contact us at the address below.

11. CALIFORNIA PRIVACY RIGHTS (CCPA NOTICE)

California residents may request disclosure of categories of Personal Data collected, request deletion (subject to legal exceptions), and opt out of certain data uses. Riverside Motel does not sell Personal Data.

12. DO NOT TRACK DISCLOSURE

We do not currently respond to Do Not Track browser signals.

13. INTERNATIONAL USERS

If you access our Services from outside the United States, you consent to the transfer and processing of your information within the U.S.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Policy periodically. The “Last Updated” date at the top reflects the most recent revision. Continued use of the Services constitutes acceptance of any changes.

15. CONTACT INFORMATION

If you have questions about this Privacy Policy, contact us at: Riverside Motel, 2 Riverside Drive, Fultonville, NY 12072, email: info@riversidemotelny.com.

16. BOOKINGS AND PAYMENTS

All bookings made through our website are processed via secure, SSL-encrypted forms. Payments are handled by trusted third-party payment processors that comply with PCI-DSS standards. Riverside Motel does not store your complete card details. By submitting your booking and payment information, you authorize Riverside Motel to process the transaction through these secure services.